VOIP Engineer

Responsibilities:
• Provide technical support for VoIP-related issues through phone calls and emails.
• Diagnose and resolve VoIP problems, including call quality issues, connectivity problems, and configuration errors.
• Assist customers with the setup, configuration, and maintenance of VoIP systems.
• Monitor and maintain VoIP infrastructure to ensure optimal performance and uptime.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Document and track customer interactions and technical issues in the support ticketing system.
• Conduct regular system checks and preventative maintenance to avoid service interruptions.
• Stay up-to-date with the latest VoIP technologies, trends, and best practices.
• Provide training and guidance to customers on VoIP system usage and features.