About Us

Our Inception

VortalSoft was founded in 2000 with a focus on strategic consultancy, designing, developing, and supporting contact centers through unified communications technology. Over the years, we have expanded our expertise to include full IT Managed Services and comprehensive cybersecurity solutions. Our journey began in the Contact Center space, and as our clients’ needs evolved, so did our offerings. Today, we are known for re-imagining customer experiences and supporting multinational corporations with a broad spectrum of IT services. Our robust cybersecurity solutions are designed to protect our customers’ valuable data and infrastructure, ensuring their operations remain secure and efficient. Strategic, operational, and technological excellence form the nucleus of VortalSoft’s values. Our objective is to provide adaptive and affordable solutions that facilitate excellent consumer experiences while streamlining corporate processes. We can serve any sized business from SMB to Enterprise organizations.

What sets us apart?
Differentiation follows:

Extensive Industry Experience

With over 20 years of high-quality delivery, VortalSoft has a proven track record of excellence.

Custom-Made Approach

We adapt our services to meet specific client needs, ensuring the greatest possible impact and tailored solutions.

Competitive Pricing and Global Reach

Our cost-effective solutions are provided seamlessly from multiple locations worldwide, offering both affordability and extensive coverage.

High Ticket Resolution Rates

We help reduce interruptions with our fast issue-fixing processes, ensuring high rates of ticket resolution and minimal downtime for our clients.

Meet Our Team

At Vortalsoft, our team is composed of dedicated professionals with extensive expertise in IT managed services. Each team member brings unique skills and a commitment to delivering exceptional service, ensuring that your business receives top-tier support and innovative solutions. We work collaboratively to meet your needs and drive your success.

Jayesh Dave

Aerospace Engineer

Jayesh is an Aerospace Engineer from Indian Institute of technology, Mumbai

Jayesh Dave, the Chief Operating Officer and a founder at VortalSoft, is a visionary leader with a strong focus on technology and business strategy. Under his guidance, VortalSoft has expanded its core competencies to include Cyber Security and Field Engineering services, positioning the company as a comprehensive IT solutions provider.

As a trusted partner in the industry, VortalSoft collaborates with several key players. Notably, they have strategic partnerships with:

Sophos: A leading cybersecurity company known for its advanced threat prevention and data protection solutions.
WithSecure: A provider of robust security solutions, helping organizations safeguard their digital assets.
Five9: A cloud contact center platform that empowers businesses to deliver exceptional customer experiences.
Genesys: A global leader in customer experience and contact center solutions, enabling seamless interactions across channels.

Together with these partners, Jayesh and VortalSoft continue to drive innovation, excellence, and client satisfaction

Sanjay Malhotra

CEO and CFO

Sanjay Malhotra serves as the CEO and CFO at Vortalsoft Inc., where he expertly combines strategic leadership with financial acumen to drive the company’s growth. With a strong background in business management and finance, Sanjay brings a wealth of experience in overseeing operations, strategic planning, and finance. Under his guidance, the company will see robust growth, demonstrating his capability in fostering a resilient and forward-thinking business environment. Sanjay has over 30 years’ experience in USA, working with Fortune 500 companies in Technology, Financial and Logistics Industry that brings an extensive cross-functional experience in business development, technical support operations, conceptualizing and executing new projects and managing profit centers. Sanjay holds a master’s in computer science from JNU, Delhi and bachelor’s degree in mathematics from St. Stephens, Delhi.

Mike Lahosky

Senior Director of Sales Enablement and Delivery

Mike Lahosky, Senior Director of Sales Enablement and Delivery at VortalSoft – With over 30 years of experience, Mike has been a steadfast supporter of technology customers across various facets, including:

Networking
Telecommunications
Server and PC support
ACD/PBX and VOIP technologies

For the past 25 years, he has focused on supporting these technologies specifically within the contact center industry. Mike’s team at VortalSoft handles technical pre-sales, project management, implementations, workforce management delivery, and ensuring customer satisfaction. His wealth of expertise contributes significantly to VortalSoft’s success in delivering cutting-edge solutions to clients.

Divyen Shukla

Director of Operations

Divyen Shukla, the Director of Operations at Vortalsoft. With a wealth of experience, Divyen has been instrumental in driving operational excellence within the company. His background includes roles such as Senior Team Lead and Account Manager at TCS, as well as positions at WIDE International, MainStay Suites, and Accenture. At Vortalsoft, Divyen’s leadership contributes to the organization’s success in delivering top-notch services to clients.