VortalSoft is currently seeking the following positions

 Title: IVR Developer

Basic Function :

Subject matter expert for the Aspect Unified IP (UIP) platforms and associated peripheral technologies for the dialing and blended contact centers.

This position will work on a team of UIP subject matter experts to design, build, and support various UIP integration with 3rd party applications.

Interface Development (70%): Support/maintain existing Interfaces between UIP and other databases and applications; Support design/development of new interfaces between UIP and other databases and applications; identify/troubleshoot application code-related issues; review and provide feedback to the final user documentation.

UIP Platform Development (50%), Other Call Center Technologies (50%): Build and grow inbound/outbound call center solutions. Involvement in all phases a development cycle (requirements, A&D, build, test, etc.)

Skills Required:

Advanced knowledge of Aspect UIP, AQM, and ALM products along with the underlying infrastructure

  • Troubleshooting and administration on all components of Aspect UIP, AQM, and ALM
  • Self-service development using M3 and VoiceXML
  • Operating System (Linux/Windows) management and best practices
  • Scripting: Batch, VBScript, PowerShell, Bash, Perl, etc.
  • Hypervisor (VMWare/Hyper-V) provisioning, administration, and maintenance best practices
  • SQL management and best practices

Fundamental network experience

  • QoS and VoIP best practices
  • Advanced Wireshark experience with focus on VoIP protocols (SIP/SCCP/H323/SDP/RTP)
  • Routing/Switching fundamentals
  • Firewall security fundamentals

Advanced telephony experience (VoIP & TDM) with carrier and on-premises technologies (e.g. SBC, Media Gateway, MUX)

Ability to work well with a team yet be self-motivated while understanding the requirements of a project driven organization

Must be able to provide 24-hour pager support on a rotating basis

Some weekend and after-hours work required as defined by project plans or issue remediation.

Must be able to travel up to 50%

Major skills

  • Aspect Unified IP Support Experience
  • Capability of Reading System Logs and Determining Corrective Action to resolve the issue
  • Prior Aspect employment is a plus but not required
  • Prior experience in an Aspect environment (organization using Aspect) is a must.

For more information or if you are interested in this position, please forward your resume to mike.lahosky@vortalsoft.com


 

Title: Sr. Database Developer Position available at Vortalsoft Inc  in Somerset, NJ 08873

Responsibilities:

  • Data Owner maintenance for development databases.
  • Database design and development using SSQL server 2008.
  • Database objects maintenance.
  • Batch jobs for regular and ad-hoc maintenance of resulting databases.
  • Developing and maintenance of Platform road map.

Experience in all phases of the Software Development Life Cycle (SDLC) software engineering methods like Waterfall, and Agile.
Experience in Oracle Database 9i, 10g, 11i (SQL & PL/SQL) with the tools Oracle developer, TOAD, PL/SQL developer, SQL Developer, Visio 2010.
Holds minimum Bachelor’s Degree in Computer Science / Computer Applications with 5 years of relative experience.
Extended Travel/relocation required to unanticipated client locations throughout USA.
WILL ACCEPT ANY EDUCATION EQUIVALENCY PLUS EXPERIENCE AS MENTIONED.
9am to 6pm. Standard Company Benefits. EOE.

Kindly mail your resume at Vortalsoft Inc, Attn: HR Manager, 220 Davidson Ave, Suite 3A, Somerset, NJ 08873.

For more information or if you are interested in joining VortalSoft, please forward your resume to shashvat.raval@vortalsoft.com


Title: Sr. Quality Assurance Engineer Position available at Vortalsoft Inc  in Somerset, NJ 08873:

Expertise in automating the use cases, test cases, UIs using Selenium and QTP.
Proficiency in Black/White/Gray box testing. Worked on Gold/Silver/Bronze DVD testing and  alpha/beta testing.Define test activities, test plans, test cases, log defects, and manage deliverables.
Skillset: QC,JIRA,Selenium,QTP,PL/SQL,Unix,Linux,Load Runner,Agile.
Holds minimum Bachelor’s Degree in Computer Science / Electronics / Electrical with 3 years of relative experience. Extended Travel/relocation required to unanticipated client locations throughout USA.
WILL ACCEPT ANY EDUCATION EQUIVALENCY PLUS EXPERIENCE AS MENTIONED.
9am to 6pm. Standard Company Benefits. EOE. Kindly mail your resume at Vortalsoft Inc, Attn:
HR Manager, 220 Davidson Ave, Suite 3A, Somerset, NJ 08873.